Refund & Returns Policy

Last Updated: [Date]

Welcome to Smiths Buy and Sell (“we”, “our”, “us”). This Refund & Returns Policy outlines our procedures and terms for processing refunds and handling returns for products purchased from our website [www.smithsbuyandsell.co.za] (“Website”). Please review this policy carefully to understand your rights and our procedures.

1. Refunds

  • Refund Eligibility: Refunds are only considered in accordance with our Shipping & Delivery Policy. As all products are sold “as is” and returns are not accepted for used goods, refunds will be processed only in cases where the product is materially different from the description provided or is defective.
  • Refund Request Process: To request a refund, contact us within 7 days of receiving your product if you believe the product is not as described or is defective. Provide a detailed explanation of the issue along with any supporting documentation.
  • Banking Details: Refunds will be processed only after we have received confirmed banking details from your account. Ensure that you provide accurate and complete banking details to avoid delays.
  • Processing Time: Once confirmed banking details are received, refunds can take up to 14 working days to process. We will notify you once your refund has been processed.

2. Returns

  • Return Policy: Due to the nature of used goods sold on our Website, we do not accept returns. All sales are final.
  • Return Shipping Costs: If a return is requested under exceptional circumstances and approved, the cost of returning the item will be for the customer’s account. We will provide instructions on how to return the item if a return is approved.
  • Return Instructions: If a return is approved, ensure that the item is returned in its original condition and packaging. Follow the provided instructions carefully to ensure the return is processed efficiently.

3. Defective Products

  • Reporting Defects: If you receive a defective product or if the product differs significantly from the description provided on our Website, contact us within 7 days of receiving the product. Provide details of the defect or discrepancy along with any supporting documentation or photographs.
  • Resolution: We will review your claim and, if valid, offer a resolution which may include a refund. The product must be returned to us for inspection before a refund is issued.

4. Customer Responsibilities

  • Accurate Information: Ensure that you provide accurate and complete information when requesting a refund or return. Inaccurate or incomplete information may delay processing.
  • Timely Contact: Contact us promptly if you encounter any issues with your order to ensure timely resolution. Delays in contacting us may affect your eligibility for a refund or resolution.

5. Contact Us

For any questions or concerns regarding our Refund & Returns Policy, or to request a refund or return, please contact our customer service team:

6. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this policy periodically to stay informed of any changes.

 

By purchasing from Smiths Buy and Sell, you acknowledge that you have read, understood, and agree to this Refund & Returns Policy. We appreciate your business and are committed to providing a transparent and fair refund and returns process.