What are the shipping costs for my order?

Shipping costs are calculated based on the weight, volume, and destination of your items. For large items, shipping fees are based on volume, while smaller items use a sliding scale based on weight. Shipping costs will be displayed at checkout before you finalize your purchase. For an estimate, please contact our customer service team.

Delivery times typically range from 3 to 10 working days from the date of dispatch. Various factors, including the shipping method and destination, can affect delivery times. You will receive an estimated delivery date once your order is dispatched.

After your order is dispatched, you will receive a tracking number and a link to the courier’s tracking website via email or SMS. Use the tracking number on the courier’s site to get real-time updates on your order’s status and location.

As all products are used and sold “as is,” we do not accept returns or exchanges. All sales are final. We only offer returns in exceptional cases where the product is materially different from the description provided or is defective. If a return is approved, the return shipping cost will be the customer’s responsibility.

To request a refund, contact us within 7 days of receiving your product if it is defective or not as described. Provide detailed information about the issue along with any supporting documentation or photographs. Refunds are processed after we receive confirmed banking details from your account and can take up to 14 working days.

If your order is damaged or missing items, contact us immediately. Document any damage to packaging or items with photographs and provide this information when contacting us. We will work with the courier company to resolve the issue and ensure a satisfactory resolution.

If your order is damaged or missing items, contact us immediately. Document any damage to packaging or items with photographs and provide this information when contacting us. We will work with the courier company to resolve the issue and ensure a satisfactory resolution.

No, we only ship within South Africa. We do not offer international shipping or delivery to locations outside South Africa.

If your delivery appears to be delayed, check the tracking information provided by the courier. For further assistance or if the delay is significant, contact the courier company directly or reach out to our customer service team for help.

You can contact our customer service team through the following methods:

Your order tracking information is provided by the courier company. Use the tracking number and link sent to you via email or SMS to view real-time updates. For any issues with tracking, contact the courier company directly.

If a return is approved, the return shipping cost will be for the customer’s account. Refunds will be processed only after we receive confirmed banking details from your account and can take up to 14 working days.

If you receive a defective product or if the product differs significantly from the description, contact us within 7 days of receipt. Provide detailed information and documentation about the defect. We will review your claim and, if valid, offer a resolution which may include a refund.

If you have a question that is not covered in this FAQ, please contact our customer service team for further assistance. We are here to help and will do our best to provide you with the information you need.

Each used product listed on our website is described in detail, including its condition, features, and any visible wear or defects. We encourage you to review the product descriptions and photographs carefully. If you have specific questions about a product’s condition, contact our customer service team for more information.

No, we do not offer warranties on used products. All items are sold “as is,” and any claims for defects must be made within 7 days of receipt, as outlined in our Refund & Returns Policy.

We carefully inspect all used products before listing them for sale. Our team checks for functionality, cleanliness, and visible damage to ensure that products meet our quality standards. Despite this, used products may have signs of wear.

If you receive a product that does not match the description provided on our website, contact us within 7 days of receipt. Provide detailed information and any supporting evidence, such as photographs, to support your claim. We will review the issue and determine if a refund or other resolution is warranted.

When buying used furniture, consider that items may have signs of wear or cosmetic imperfections. We provide detailed descriptions and photographs to help you make an informed decision. If you have concerns about the condition of a specific item, contact us before purchasing.

Currently, we only offer delivery services. We do not provide options for in-store pickups or alternative delivery arrangements.

If there is a dispute regarding the condition of a product, contact us immediately with your concerns. Provide detailed information and evidence about the issue. We will review your claim and work towards a resolution in accordance with our policies.